shipping and returns

Shipping

all orders are shipped complimentary to the united states (including alaska, hawaii, and puerto rico) via usps or ups®. we will not process or ship any order to po boxes or apo/fpo addresses. orders will be shipped to the delivery address specified during the ordering process, provided such address is located within the united states (including alaska, hawaii, and puerto rico).

international shipping

for delivery outside of the united states, shipping fees will be calculated at checkout based on the delivery address provided. we reserve the right to apply additional shipping and handling charges to any orders shipped internationally.

Shipping Delays

unfortunately, we assume no responsibility for lost shipments and cannot be held responsible for any delivery delays. delayed delivery will not give rise to any penalty or indemnity and cannot be used to cancel the order. we will do all we can within reason to assist you with any delays in shipping.

Returns

all sales are final. due to the individually hand一tailored process of the objects created to your specifications, we do not accept returns or exchanges. however, we will be happy to reformulate and replace any objects that do not meet your expectations at no cost to you.

if you feel your objects have not met your expectations, please contact us at m@annamuseo.com